Senior Customer Success Manager - Remote

Overview

The Senior Customer Success Manager at Superhuman will cultivate and maintain strong relationships with upper mid-market education accounts, ensuring high value for customers and executing successful contract renewals.

In Short

• Own the post-sales customer lifecycle for enterprise accounts.
• Lead renewal strategies and contract negotiations.
• Partner with Sales and Key Accounts teams for expansion opportunities.
• Deliver enablement experiences aligned with customer goals.
• Conduct strategic account reviews with tailored insights.
• Drive product adoption through engagement strategies.
• Leverage customer data to identify risks and opportunities.
• Act as a consultative partner aligning solutions with business strategies.
• Apply knowledge of AI and LLMs to maximize customer value.
• Mentor peers and contribute to continuous improvement initiatives.

Requirements

• 5+ years in Customer Success or Account Management in EdTech.
• Proven success managing large strategic accounts.
• Strong communication and relationship-building skills.
• Comfortable with C-level stakeholders.
• Analytical mindset with data interpretation skills.
• Experience influencing cross-functional partners.
• Operational excellence in CRM tools.
• Understanding of subscription models.
• Fluency in English, both written and spoken.
• Ability to work independently and manage multiple projects.

Benefits

• Excellent healthcare benefits.
• Disability and life insurance options.
• 401(k) and RRSP matching.
• Paid parental leave.
• 20 days of paid time off per year.
• Generous stipends for various needs.
• Annual professional development budget.