Customer Education Operations Manager - Remote

Overview

The Customer Education Operations Manager will be responsible for overseeing the technical and operational aspects of the Customer Education team, ensuring efficient program delivery and content production.

In Short

• Manage the Customer Education tech stack including LMS and data pipelines.
• Build reporting tools to track content performance and training engagement.
• Support vendor evaluations and procurement processes.
• Collaborate with cross-functional teams including Data Science and Engineering.
• Prototype new educational programs and AI-powered experiences.
• 3+ years of experience in technical systems for customer-facing functions.
• Hands-on experience with LMS administration.
• Fluency with data infrastructure and BI tools.
• Strong systems thinking and ability to work across teams.
• B2B SaaS experience preferred.

Requirements

• 3+ years in a customer-facing technical role.
• Experience with LMS platforms and integrations.
• Proven ability to manage content production pipelines.
• Strong data analysis skills.
• Experience with AI technologies.
• Ability to work independently and manage multiple projects.
• Excellent communication skills for cross-functional collaboration.
• Understanding of B2B SaaS environments.
• Proficient in documenting systems and processes.
• Builder's instinct for evaluating solutions.

Benefits

• Competitive pay with a comprehensive benefits package.
• Health care including medical, dental, and vision benefits.
• Disability and life insurance options.
• 401(k) and RRSP matching.
• Generous paid time off and holidays.
• Stipends for wellness and home office setup.
• Annual professional development budget.