Manager, Customer Operations - Remote

Overview

The Manager of Customer Operations at bswift will lead the team in transforming benefits administration, ensuring that clients receive exceptional service and support.

In Short

• Lead customer operations team to deliver excellence.
• Transform benefits administration for clients.
• Foster a collaborative and inclusive workplace.
• Empower employees to innovate and grow.
• Provide comprehensive health benefits.
• Offer competitive compensation packages.
• Encourage professional development opportunities.
• Support employee wellbeing initiatives.
• Promote a supportive and creative work culture.
• Make a meaningful impact in client engagement.

Requirements

• Experience in customer operations or similar role.
• Strong leadership and team management skills.
• Excellent communication and problem-solving abilities.
• Passion for client success and service excellence.
• Ability to work in a remote-first environment.
• Commitment to fostering an inclusive workplace.
• Proven track record in managing client relationships.
• Ability to adapt and thrive in a dynamic environment.

Benefits

• Access to health, dental, and vision plans.
• Performance-based incentives.
• Remote first, office friendly work environment.
• Employer-sponsored retirement savings programs.
• Training and resources for career progression.
• Programs focused on mental health and wellness.
• Collaborative and open communication culture.