Customer Operations Manager - Remote

Overview

Venn is a fast-growing technology company transforming the relationship between renters and multifamily operators. Our platform seamlessly connects every aspect of apartment living—rent payments, events, services, maintenance, and community engagement—creating a lifestyle co-pilot for residents and an engagement engine for operators.

In Short

• Manage operational execution of customer rollouts and ensure smooth launches.
• Own the full launch process from kickoff to go-live.
• Manage project plans and track dependencies.
• Handle data inputs and advanced configurations in the Venn platform.
• Assign and coordinate work across cross-functional teams.
• Maintain and improve implementation tools and templates.
• Conduct data hygiene reviews for accurate client information.
• Identify and eliminate bottlenecks in the onboarding process.
• Propose operational upgrades to improve speed-to-launch.
• 3+ years in Customer Operations, Implementation, or Project Management.

Requirements

• Proven ability to manage complex projects.
• High attention to detail with timelines and client data.
• Clear communication skills (written and verbal).
• Experience configuring SaaS platforms.
• A systems mindset for process improvement.

Benefits

• Work with a fast-growing technology company.
• Opportunity to redefine how people experience home.
• Collaborate with industry leaders.
• Be part of a team focused on customer success.
• Engage in a dynamic work environment.