Customer Operations Manager - Remote

Overview

The Customer Operations Manager will oversee and enhance the operational effectiveness of the company’s support, delivery, and account management functions, ensuring a seamless and positive experience for customers.

In Short

• Lead and manage the customer support function.
• Establish and track performance metrics for the support team.
• Develop and implement processes to improve customer support workflows.
• Collaborate with product and engineering teams to resolve technical issues.
• Document and refine the company’s implementation methodology.
• Ensure adherence to defined processes and standards across projects.
• Lead, mentor, and develop a high-performing operations team.
• Work closely with sales, product, engineering, and finance teams.
• Develop and maintain operational performance reports.
• Provide insights and recommendations to drive operational improvements.

Requirements

• 5+ years of experience in managing customer operations.
• Bachelor’s degree in business administration or related field.
• Experience with CRM and project management software.
• Strong understanding of customer support best practices.
• Exceptional communication and leadership skills.
• Analytical mindset with the ability to translate data into insights.
• Ability to thrive in a fast-paced environment.

Benefits

• Dynamic and growth-oriented work environment.
• Opportunity to make a positive impact in the public sector.
• Collaborative team culture.
• Continuous improvement and development opportunities.