Customer Operations Manager - Remote

Overview

Fairmarkit is the #1 autonomous sourcing platform revolutionizing the way all organizations buy & sell. Fairmarkit equips procurement teams with automation, AI, and GenAI so they can source more competitively at scale. Our solutions for tail spend and strategic sourcing help innovative procurement teams reduce cycle times, drive out costs, meet ESG/Diversity targets, and provide a better stakeholder experience to internal partners and suppliers. Fairmarkit has been recognized with awards by organizations such as Gartner and IDC, and is backed by strategic investors like Notable Capital, Insight Partners, <a class="c-link c-link--focus-visible" href="http://1984.vc/" target="_blank" data-stringify-link="http://1984.VC" data-sk="tooltip_parent">1984.VC, and Newfund.

In Short

• Design, launch, and manage strategic customer operations initiatives.
• Ensure programs are measurable and scalable across global teams.
• Optimize GTM tech stack to improve customer workflows.
• Identify automation opportunities to reduce manual effort.
• Build and maintain dashboards to monitor performance.
• Analyze trends to inform leadership decisions.
• Identify inefficiencies and implement scalable solutions.
• Collaborate with RevOps and Marketing on campaigns.
• Act as an operational liaison between CS, Sales, and Product.
• Champion consistency in customer data and engagement strategy.

Requirements

• 5+ years in Customer Success Ops or related function.
• Proven success managing cross-functional programs.
• Expert-level experience with Salesforce and Looker.
• Strong analytical skills; fluency in Excel/Google Sheets.
• Comfortable operating in a remote and collaborative environment.
• Clear communicator with the ability to influence stakeholders.
• Detail-oriented and organized with strong time management skills.

Benefits

• Competitive salary and remote work flexibility.
• Opportunity to work in a high-growth tech environment.
• Collaborative team culture and cross-functional exposure.
• Professional growth and development opportunities.
• Health and wellness benefits.