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Customer Operations Manager - Remote

Posted 3 weeks ago
Customer Service
Full Time
USA

Overview

Aspire Software is seeking a Customer Operations Manager to lead and optimize our Support and Professional Services teams, ensuring high-quality service for our customers.

In Short

  • Manage and coach Support and Professional Services teams.
  • Ensure consistent, high-quality customer experience.
  • Design workflows to improve operational efficiency.
  • Own key support KPIs and implement improvement initiatives.
  • Collaborate with Product, Engineering, Sales, and Customer Success teams.
  • Manage tools like TeamSupport and Jira.
  • Identify trends to improve product and service offerings.

Requirements

  • 3+ years of experience in customer support or operations.
  • 1-2 years of team management experience.
  • Strong understanding of customer service best practices.
  • Proven experience in improving customer support operations.
  • Excellent communication and problem-solving skills.
  • Familiarity with tools like TeamSupport and Salesforce.
  • Data-driven mindset for analyzing metrics.
  • Experience in scaling support operations.
  • Project management background (PMP, Agile).
  • Fluency in English is essential.

Benefits

  • Opportunity to lead and make impactful changes.
  • Work in a dynamic and growing company.
  • Remote work flexibility.
  • Collaborate with cross-functional teams.
  • Professional development opportunities.
Valsoft Corporation logo

Valsoft Corporation

Valsoft Corporation is a dynamic and innovative company dedicated to delivering cutting-edge software and technology solutions to a diverse customer base across the UK, Australia, and the US. With over 24 years of experience, Valsoft has established itself as a leader in the retail technology sector, providing a comprehensive range of services including software, hardware, payments, and telecoms to more than 10,000 retail locations. The company prides itself on its customer-centric approach, fostering a supportive and agile work environment where employees are encouraged to bring their ideas to life. Valsoft's commitment to excellence has earned it numerous accolades, including the IT Europa SaaS Awards and UK Cloud Awards, making it one of the UK's top innovators in the industry.

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