Customer Operations Manager - Remote

Overview

Aspire Software is currently looking for a Customer Operations Manager to join our team in North America! You’ll ensure our customers receive timely, high-quality service and guidance throughout their journey, from issue resolution to successful service delivery.

In Short

• Manage and coach Support and Professional Services teams.
• Ensure consistent, high-quality customer experience across all support and service touchpoints.
• Design and refine workflows to improve ticket handling and SLAs.
• Own key support KPIs and implement initiatives to meet or exceed targets.
• Work closely with Product, Engineering, Sales, and Customer Success teams.
• Help manage tools like TeamSupport and Jira.
• Identify trends to proactively improve product and service offerings.

Requirements

• 3+ years of experience in customer support or professional services.
• 1–2 years of experience managing people or leading teams.
• Strong understanding of customer service best practices.
• Proven experience driving improvements in customer support operations.
• Excellent communication, leadership, and problem-solving skills.
• Skilled with tools like TeamSupport, Salesforce, and Jira.
• Data-driven mindset; able to analyze metrics.
• Experience scaling support or services operations.
• Project management background (PMP, Agile, etc.).
• Fluent in English, both written and verbal.

Benefits

• Remote work model.
• Opportunity to lead and optimize teams.
• Work in a fast-paced environment.
• Be part of a growing company.