Customer Success Director - Remote

Overview

Fairmarkit is the #1 autonomous sourcing platform revolutionizing the way all organizations buy & sell. Fairmarkit equips procurement teams with automation, AI, and GenAI so they can source more competitively at scale. Our solutions for tail spend and strategic sourcing help innovative procurement teams reduce cycle times, drive out costs, meet ESG/Diversity targets, and provide a better stakeholder experience to internal partners and suppliers. Fairmarkit has been recognized with awards by organizations such as Gartner and IDC, and is backed by strategic investors like Notable Capital, Insight Partners, <a class="c-link c-link--focus-visible" href="http://1984.vc/" target="_blank" data-stringify-link="http://1984.VC" data-sk="tooltip_parent">1984.VC</a>, and Newfund.

In Short

• The Customer Success Director serves as a trusted advisor and customer advocate.
• Help customers achieve success and maximize their return on investment.
• Leverage strong customer management and business acumen.
• Define, measure, and confirm realization of customer business objectives.
• Develop and maintain strong relationships within customer organizations.
• Execute customer success plans and drive customer adoption.
• Monitor adoption rates and maintain alignment with business objectives.
• Achieve customer renewal and growth targets.
• Work independently and collaborate across functions.
• Experience in enterprise procurement is highly desired.

Requirements

• 5+ years of Customer Success experience in enterprise SaaS.
• Proven track record of successfully carrying a quota.
• Understanding of P2P solutions and processes.
• Strong executive presence and communication skills.
• Experience with Customer Success plan performance analysis.
• Ability to drive projects to completion.
• Experience with data analysis and reporting.
• Ability to forecast, negotiate, and close contracts.
• Bachelor's degree in a related field.

Benefits

• Competitive salary and benefits.
• Opportunity to work with a leading tech company.
• Remote work opportunities.
• Supportive work environment.
• Chance to make a significant impact in the B2B tech industry.