Customer Success Director - Remote

Overview

The Customer Success Director with QuartzBio will be accountable for customer onboarding, adoption, value realization, expansion, retention, and advocacy. This role involves building and managing customer relationships and collaborating with delivery and sales teams to achieve business goals.

In Short

• Shape long-term strategy for customer success.
• Lead transformational projects for enterprise customers.
• Build executive-level relationships.
• Oversee a portfolio of high-impact accounts.
• Drive initiatives to standardize practices across the team.
• Ensure successful onboarding for new customers.
• Identify opportunities for upselling and cross-selling.
• Gather and relay customer feedback for product improvement.
• Monitor customer success metrics and KPIs.
• Address and resolve customer concerns effectively.

Requirements

• Bachelor’s degree and a minimum of 10 years relevant experience.
• 8 to 12 years' experience leading projects.
• 6 to 10 years' experience in customer-facing roles.
• Excellent problem-solving and analytical skills.
• Strong written and verbal communication skills.
• Proven track record of leadership and strategic impact.
• Ability to organize and deliver presentations.
• Strong customer relationship management skills.
• Ability to present impactful information.

Benefits

• Discretionary annual bonus.
• Health insurance.
• Retirement savings benefits.
• Life insurance and disability benefits.
• Parental leave.
• Paid time off for sick leave and vacation.