Customer Operations Manager - Remote

Overview

Funnel Leasing Inc., is hiring for an Customer Operations Manager that can ‘work from anywhere' in the U.S. The Customer Operations Manager will play a crucial role as a partner to our clients, guiding them through business transformation and ensuring their success in utilizing our software solutions.

In Short

• Act as an advisor and point of contact to assigned clients
• Prepare and lead customer meetings
• Serve as the primary point of coordination for customer requests
• Develop knowledge in the property management industry
• Manage and execute system administrative tasks
• Facilitate customer business reviews
• Collaborate closely with internal teams
• Develop and maintain strong relationships with clients
• Ability to travel to customer sites (approx. 15% of the time)
• Create a culture of continuous improvement

Requirements

• Bachelor's degree or equivalent work experience
• 2-3 years of experience in technology and/or property management
• Proven track record of driving transformative change
• Understanding of enterprise software solutions
• Excellent communication and presentation skills
• Expertise in change management methodologies
• Analytical and problem-solving skills
• Demonstrated leadership and project management capabilities

Benefits

• Unlimited PTO
• Benefits that begin on your first day
• A diverse and inclusive work environment
• Opportunities for professional growth
• Collaboration with passionate team members