Customer Operations Manager - Remote

Overview

This hybrid role combines Customer Operations (CS Ops) responsibilities with PMO support for the company’s strategic shift toward Customer Centricity (CBP). The CBP is an organization-wide transformation encompassing business, cultural, operational, organizational, and technological dimensions.

In Short

• Develop, optimize, and maintain processes for Customer Success.
• Define and track KPIs and success metrics across the customer lifecycle.
• Support systems administration, data quality, and workflow improvements.
• Collaborate with leadership to improve customer experience and retention.
• Support planning and monitoring of CBP activities across functions.
• Track progress of initiatives related to Customer Centricity.
• Prepare updates and status reports for senior leadership.
• Facilitate communication and alignment between teams.
• Identify risks and needed adjustments during the transformation.

Requirements

• Experience in Customer Success Operations, Business Operations, or Revenue Operations.
• Project management experience in large-scale transformations.
• Strong analytical and process design skills.
• Excellent cross-functional collaboration and communication.
• Ability to thrive in a dynamic, evolving environment.

Benefits

• Competitive salary and benefits.
• 401(k) matching program (3%).
• Medical/dental coverage.
• Paid vacation and company-paid holidays.
• Healthy meals and snacks for non-remote employees.
• Reimburse Commuter Benefit for non-remote employees.
• Flexible Spending Account (FSA) Plans.
• Supplemental Life Insurance.
• Parental Leave Policy.
• Internet/Cell Phone Stipend.
• Team events and Happy hours.