Salesforce Business Analyst - Remote

Overview

We are seeking a proactive and analytical Salesforce Business Analyst to join our growing team. In this role, you’ll serve as the primary Salesforce Analyst/Administrator and a key partner to cross-functional stakeholders. You’ll support the customization, optimization, and integration of our business systems to meet operational needs and enable strategic growth.

In Short

• Collaborate with stakeholders across departments to understand business challenges and translate them into system solutions.
• Design, customize, and implement scalable solutions within the Salesforce platform and integrated applications.
• Gather business and technical requirements, translating them into clear process flows and system configurations.
• Maintain and administer Salesforce: manage custom objects, validation rules, flows, approval processes, user roles, profiles, and permissions.
• Build and maintain dashboards and reports to provide actionable insights and support decision-making.
• Analyze data to inform both day-to-day operations and long-term strategic initiatives.
• Monitor and track business applications, including contract lifecycles and system usage.
• Support ongoing improvements in system efficiency, automation, and scalability.
• Ensure seamless data flow and integration across systems (Salesforce, NetSuite, BI tools, etc.).

Requirements

• Bachelor’s degree in Industrial Engineering, Information Systems, or a related field – Required
• 3–4+ years of hands-on experience designing and implementing solutions in Salesforce – Required
• Salesforce.com Admin Certification – Required
• Proven experience working with Salesforce Lightning, CPQ, and Communities – Highly Preferred
• Familiarity with ERP systems, particularly NetSuite – Preferred
• Experience with BI and visualization tools like Power BI or Tableau – Advantageous
• Strong technical background with a strategic, business-oriented mindset
• Excellent analytical and problem-solving skills with high attention to detail
• Exceptional organizational and multitasking abilities
• Strong communication skills with the ability to work effectively with remote teams across multiple time zones

Benefits

• Competitive salary and benefits
• 401(k) Cynet matching program (3%)
• Medical/dental
• Paid vacation and company-paid holidays
• Healthy meals and snacks are available for non-remote employees
• Reimburse Commuter Benefit for non-remote employees
• Flexible Spending Account (FSA) Plans
• Supplemental Life Insurance
• Parental Leave Policy
• Internet /Cell Phone Stipend
• Team events and Happy hours