Salesforce Business Analyst - Remote

Overview

ICF seeks an experienced Salesforce Business Analyst to support a Salesforce implementation project for the US Department of Homeland Security (DHS). This role involves deploying a mission-critical application leveraging Salesforce’s Public Sector Solutions, integrated with 3rd party systems, built using Agile methodology.

In Short

• Support a Salesforce implementation project for DHS.
• Engage with stakeholders to analyze business processes.
• Translate business needs into user stories and workflows.
• Create documentation including process flows and user guides.
• Deliver user training for effective system adoption.
• Ensure compliance with federal security standards.
• Participate in Agile ceremonies for project alignment.
• Support gate reviews for system lifecycle checkpoints.
• Work remotely while supporting US Eastern time zone hours.
• Must have a Public Trust or Active Secret clearance.

Requirements

• 3+ years as a Business Analyst with Salesforce experience.
• Proficiency with Agile project management tools.
• Experience delivering user training or technical documentation.
• U.S. Citizenship required due to federal contract.
• Must have lived in the U.S. for three of the last five years.
• Understanding of DoD security standards.
• Salesforce certifications preferred.

Benefits

• Global advisory and technology services provider.
• Equal opportunity employer with a collaborative workplace.
• Reasonable accommodations for candidates in the application process.
• Support for professional development and personal goals.