Customer Operations Manager - Remote

Overview

We are building a new central area for Customer Operations – and you will be the first person in it.

In Short

• Central point of contact for our customers via phone and email.
• Structured handling of inquiries, including follow-up on missing customer data.
• Organization and coordination of appointments.
• Research of new funding opportunities and communication with authorities.
• Support in the processing of financing applications.
• Handling administrative tasks related to our products.
• Design and continuous improvement of processes in the new Customer Operations area.

Requirements

• Excellent communication skills – both written and verbal.
• Organizational talent with a focus on structure and efficiency.
• Ability to take responsibility and find solutions independently.
• Good understanding of digital tools and processes.
• Proactive approach and desire to improve things actively.
• Entrepreneurial thinking: seeing problems as opportunities.

Benefits

• Base salary of at least €42,000.00 – with significant overpayment depending on qualifications and experience.
• Possibility to receive shares in the company for very good performance.
• A dynamic work environment in a rapidly growing market.
• Opportunity to shape a new area from the ground up.
• Perspective to build and lead a team based on performance.
• A motivated startup team that works with joy and thinks big.