Remote Otter LogoRemoteOtter

Manager, Academy - Remote

Posted Yesterday
All others
Full Time
USA
$166,000 - $208,000/year USD

Overview

Superhuman is seeking a Manager for their Academy to lead the creation of educational content and training programs aimed at enhancing customer success and product adoption.

In Short

  • Lead a team of educational content creators.
  • Own the creation of self-serve educational content and instructor-led training programs.
  • Build education for products at various stages of maturity.
  • Partner with Customer Education to connect team outputs to measurable adoption outcomes.
  • Develop a content and training roadmap aligned with product development.
  • Embed AI tools to enhance content production.
  • Collaborate cross-functionally to align educational content with customer journeys.
  • Experiment with new educational formats and channels.

Requirements

  • 5+ years in customer education or related fields.
  • 2+ years of people management experience.
  • Experience in a high-growth AI or SaaS environment.
  • Ability to operate in ambiguity and deliver results.
  • Strong applied AI fluency.
  • Ability to define success metrics for education and build frameworks.
  • Effective cross-functional partnership skills.
  • Bonus: experience in enterprise/corporate and higher education verticals.

Benefits

  • Excellent health care benefits.
  • Disability and life insurance options.
  • 401(k) and RRSP matching.
  • Paid parental leave.
  • 20 days of paid time off and flexible sick time.
  • Generous stipends for various needs.
  • Annual professional development budget.
Superhuman logo

Superhuman

Superhuman is a forward-thinking company dedicated to enhancing productivity and communication for professionals. With a mission to help individuals end their day feeling happier and more accomplished, Superhuman offers the fastest email experience in the world, enabling users to manage their inboxes efficiently. The company is committed to building products that people love, infusing joy and delight into user experiences. With ambitious plans to revolutionize not just email but also calendars, notes, contacts, and tasks, Superhuman aims to create a comprehensive productivity platform. Backed by notable investors, the company fosters a culture of excellence, innovation, and customer-centricity, striving to do the best work of their lives while providing a supportive and inclusive environment for their team.

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