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Customer Operations Manager - Remote

Posted 3 days ago
Customer Service
Full Time
Worldwide

Overview

As a Customer Operations Manager at Streem, you will support clients in utilizing the services, ensuring data quality, and fostering relationships with key stakeholders.

In Short

  • Ensure customer satisfaction with excellent support.
  • Interact with stakeholders like meter operators and grids.
  • Respond to client requests promptly and effectively.
  • Monitor data quality to identify bugs and issues.
  • Understand clients’ business objectives and KPIs.
  • Report client needs for service improvement.
  • Advise clients on best practices for solution optimization.

Requirements

  • Experience as an analyst, consultant, or in customer support in SaaS or energy.
  • Strong analytical and technical skills with complex datasets.
  • Interest in renewable energy and the green transition.
  • Excellent communication skills in English and another European language.
  • Strong organizational and time management skills.

Benefits

  • Dynamic entrepreneurial environment.
  • International team with diverse nationalities.
  • Flexible remote working arrangements.
  • State-of-the-art tools and equipment for optimal performance.
Streem Energy logo

Streem Energy

Streem Energy is a forward-thinking company that specializes in providing innovative SaaS solutions for renewable asset management. Catering to a diverse clientele across the power value chain, including renewable energy producers, power aggregators, and energy suppliers, Streem Energy leverages its expertise in artificial intelligence and renewable energy generation to deliver actionable insights through its cloud platform. With a focus on digitalizing the power market, the company operates within a fast-growing European ecosystem, fostering a collaborative and empowering environment for its team members. As a young and dynamic organization, Streem Energy is committed to driving the renewable energy revolution and offers its employees opportunities for significant career advancement.

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