Senior Customer Success Manager - Remote

Overview

This position is for a Senior Customer Success Manager who will drive success for clients by fostering relationships and maximizing value from a technology platform in the influencer marketing space.

In Short

• Build and maintain strong customer relationships.
• Act as the primary point of contact from onboarding to renewal.
• Provide strategic guidance for maximizing platform value.
• Identify customer challenges and develop solutions.
• Manage renewals, expansions, and accurate forecasting.
• Shape the product roadmap with customer insights.
• Develop educational materials for client retention.
• Lead consultations and demos to educate customers.
• Monitor growth indicators and foster customer loyalty.
• Leverage project management skills for campaign execution.

Requirements

• 3-5+ years in B2B SaaS customer success or account management.
• 3+ years in influencer marketing or digital advertising.
• Data-driven mindset with proven customer retention.
• Strong business acumen and communication skills.
• Proactive problem-solver with organizational skills.
• Collaborative and resilient in dynamic environments.
• Passion for innovation in influencer marketing.

Benefits

• Competitive base + bonus compensation.
• Medical, Dental, and Vision insurance.
• Unlimited PTO + paid holidays.
• 4% 401(k) match.
• Fully remote flexibility.
• Paid parental leave.
• Employee stock options.
• Opportunities for growth in a fast-growing environment.