Customer Success Manager - Remote

Overview

Iconic is building the modern platform for business brokers, combining technology, support, and community to help brokers run more successful, scalable practices. We’re looking for a Customer Success Manager to become the “heart” of our broker community: part coach, part community builder, part product advocate, and part operator.

In Short

• Own relationships with a portfolio of business brokers.
• Run regular 1:1s and check-ins with brokers.
• Build deep personal rapport with brokers.
• Onboard new brokers and ensure they’re fully set up.
• Design and run community experiences.
• Create ongoing written content tailored to brokers.
• Act as the internal advocate for brokers.
• Partner closely with Product & Engineering.
• Monitor adoption and usage of key features.
• Measure outcomes like broker satisfaction and engagement.

Requirements

• 2–5+ years in Customer Success or similar roles.
• Prior experience in B2B SaaS, marketplaces, or professional services.
• Experience running customer check-ins and webinars.
• Comfort working with CRM platforms and web-based tools.
• Strong written & verbal communication skills.
• Highly extroverted and relational personality.
• Tech-savvy and product-minded.
• Organized & detail-oriented.
• Positive but honest attitude.
• Sales- and process-aware mindset.

Benefits

• Help design the future of business brokerage.
• Influence product and strategy as a key member of the team.
• Work with a dedicated group focused on broker success.
• Opportunity for growth as the network scales.
• Competitive compensation with medical benefits and equity.