Customer Success Manager - Remote

Posted Yesterday

Customer Service

Full Time

USA

Customer Success

Onboarding

Customer Relationship

Collaboration

Data Analysis

AI Integration

Overview

As a Customer Success Manager at Alex, you will play a foundational role in building customer relationships and ensuring long-term success as the company grows.

In Short

Own customer onboarding for seamless adoption.
Serve as a trusted advisor for integrating Alex into hiring processes.
Communicate customer feedback to influence product development.
Monitor account health and drive retention efforts.
Collaborate with founders and leadership in a fast-scaling AI startup.

Requirements

Customer-obsessed with a focus on measurable success.
Strong communication skills to simplify complex ideas.
Ability to work independently and build systems.
Analytical mindset for data-driven decision-making.
Collaborative spirit in fast-paced environments.
Bonus: Experience as an early CSM or first hire.

Benefits

Shape the foundation of the Customer Success organization.
Work with a passionate and innovative team.
Directly influence customer engagement with AI.
Competitive compensation and growth potential.

Alex AI

Alex AI is a rapidly growing startup emerging from its Y Combinator batch, recognized for its strong market traction and robust funding from top-tier investors. The company is focused on revolutionizing the hiring process through its innovative AI recruiter, which conducts live job interviews to provide companies with deeper hiring insights more efficiently. With a commitment to customer satisfaction and a vision for the future of recruitment, Alex AI is poised for significant growth and is looking for passionate individuals to join its team.

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