Customer Success Manager - Remote

Overview

This role involves ensuring the success of strategic enterprise healthcare customers post-deployment, enhancing platform adoption, and driving measurable ROI.

In Short

• Manage a portfolio of strategic enterprise healthcare customers.
• Develop and execute outcome-driven success plans.
• Build strong relationships with stakeholders.
• Guide customers through post-go-live adoption.
• Identify risks and opportunities to maintain satisfaction.
• Collaborate with Sales and Customer Success leadership.
• Contribute to Customer Success practices.
• Translate customer data into ROI narratives.
• Work with cross-functional teams for customer experiences.
• Serve as the voice of the customer for product improvements.

Requirements

• 6+ years of Customer Success experience in healthcare.
• Self-starter with autonomy.
• Experience in fast-paced growth-stage environments.
• Experience in healthcare technology and SaaS platforms.
• Understanding of healthcare workflows and customer lifecycle.
• Experience in driving adoption and ROI.
• Excellent communication skills.
• Strong problem-solving skills.
• Experience with Salesforce or similar CRM tools.

Benefits

• Flexible work schedule and remote options.
• Innovative and dynamic environment.
• Professional development opportunities.
• Collaborative team culture.
• Competitive compensation and benefits.