Customer Success Manager - Remote

Overview

HungerRush is seeking a driven Customer Success Manager to manage a portfolio of restaurant customers, driving long-term relationships and business growth. This role focuses on managing a high volume of SMB accounts, increasing product adoption and mitigating churn through proactive customer engagement.

In Short

• Act as the primary point of contact for assigned accounts
• Identify upselling opportunities within the current customer portfolio
• Deliver tailored success plans using data-driven insights
• Monitor account health through product usage metrics
• Collaborate with executive sponsors to maintain stakeholder engagement
• Identify early warning signs of disengagement or churn risk
• Partner with Sales and Marketing to align on messaging
• Work with Support and Product teams to resolve customer challenges
• Participate in ongoing product training and knowledge sharing
• Manage a portfolio of accounts with a focus on relationship growth

Requirements

• 2 – 4 years in Customer Success or Account Management
• Proven ability to manage a portfolio of accounts
• Excellent communication and presentation skills
• Comfort using data to drive recommendations
• Strong organizational and time management abilities

Benefits

• Open to candidates authorized to work in the US
• Equal Opportunity Employer