Customer Success Specialist - Bilingual Spanish - Remote

Overview

The Customer Success Specialist will work with restaurant partners to enhance service, ensure customer satisfaction, and optimize their brand presence across various platforms.

In Short

• Work with restaurant partners to optimize service and customer retention.
• Check brand presence on platforms like Google, Apple, and Yelp.
• Focus on outreach and coaching for order improvement.
• Communicate with organizations like Google Support for customer needs.
• Conduct performance briefings with customers.
• Maintain knowledge of competitors.
• Modify business settings for customer success.

Requirements

• High School Diploma or equivalent.
• Minimum of 2 years industry or related experience.
• 3 years of customer service experience required.
• 1+ years of restaurant experience preferred.
• Fluent in Spanish and English.

Benefits

• Remote work opportunity.
• Opportunity to work with leading restaurant solutions.
• Engagement with diverse clients.