Bilingual Customer Success Specialist - Remote

Overview

Join a fast-growing EdTech company who is advancing mental health and wellness, worldwide!

In Short

• moozoom seeks an experienced, bilingual, passionate and purpose-driven customer success specialist.
• This role is key to supporting thousands of young students, worldwide.
• Support onboarding, implementation, and product adoption in K-8 schools.
• Serve as the main contact for teachers and administrators.
• Oversee customer relationship management (CRM) of key client accounts.
• Build customer success processes and interpret data for learner outcomes.
• Manage customer accounts with regular check-ins via email, phone, and Google Meet.
• Create materials for driving adoption, such as presentations and webinars.
• Assist in contract renewals by presenting learner outcomes.
• Drive upsell and expansion in existing schools and districts.

Requirements

• Experience in customer success or a related field.
• Bilingual in French and English.
• Former educator preferred.
• Strong communication and interpersonal skills.
• Ability to analyze data and build KPIs.
• Experience with CRM tools.
• Passion for education and mental health.
• Ability to work collaboratively with software teams.
• Experience in sales presentations is a plus.

Benefits

• Opportunity to make a positive impact on student mental health.
• Work in a fast-growing EdTech company.
• Collaborative and supportive work environment.
• Flexible working conditions.
• Professional development opportunities.