Spanish Speaking Customer Success Specialist - Remote

Overview

Patrique Mercier Recruitment FR is excited to announce an opening for a Spanish Speaking Customer Success Specialist. This is an ideal role for those who are dedicated to enhancing customer experiences and building lasting relationships. If you thrive in a client-focused environment and are fluent in Spanish, we want to hear from you!

In Short

• Act as the main point of contact for Spanish-speaking customers, delivering superior support via phone, email, and chat.
• Respond promptly to customer inquiries, providing accurate information about products and services.
• Build positive relationships with clients to understand their challenges and ensure they receive maximum value from our solutions.
• Address and resolve customer complaints efficiently to maintain high satisfaction levels.
• Document customer interactions and suggest improvements in the CRM system.
• Collaborate with internal teams to create opportunities for upselling and cross-selling based on customer needs.
• Stay informed about industry developments and product updates to provide knowledgeable support.

Requirements

• Fluency in Spanish is essential.
• Strong communication skills.
• Experience in customer service or customer success roles.
• Ability to work in a fast-paced environment.
• Proficiency in CRM software.
• Problem-solving skills.
• Team collaboration skills.

Benefits

• Competitive salary.
• Opportunity for career growth.
• Dynamic work environment.
• Supportive team culture.