Danish Speaking End User Support Specialist - Remote

Overview

An overview paragraph about the job

In Short

• Provide exceptional support to end users in Danish via various communication channels, including phone, email, and chat.
• Diagnose and troubleshoot technical issues related to software, hardware, and networking.
• Offer guidance and training to users on how to utilize different applications effectively.
• Document all support interactions and resolutions in the ticketing system for accurate record maintenance.
• Collaborate with technical teams for the escalation of complex problems and suggest improvements to support processes.
• Conduct follow-up communication with users to confirm their issues are resolved and they are satisfied with the support received.
• Stay updated on new technology developments and changes to improve service quality.

Requirements

• Fluency in Danish and English.
• Experience in technical support or customer service roles.
• Strong problem-solving skills.
• Excellent communication skills.
• Ability to work independently and as part of a team.
• Familiarity with ticketing systems and support processes.
• Willingness to learn and adapt to new technologies.

Benefits

• Competitive salary and benefits package.
• Opportunity for professional growth and development.
• Dynamic and supportive work environment.
• Access to the latest technology and tools.
• Flexible working hours.