Spanish Speaking Client Support Specialist - Remote

Overview

Patrique Mercier Recruitment FR is excited to offer a position for a Spanish Speaking Client Support Specialist. This role is designed for individuals who excel in customer service and are eager to assist Spanish-speaking clients with their inquiries and support needs in a friendly and effective manner.

In Short

• Deliver exceptional support to Spanish-speaking clients through various channels, such as phone, email, and live chat.
• Handle customer inquiries regarding products, services, and account concerns with professionalism and care.
• Troubleshoot issues and provide prompt solutions to enhance customer satisfaction.
• Accurately record and maintain all customer interactions in the CRM system for future reference.
• Collaborate with team members to uphold high standards of service and improve overall customer experience.
• Suggest improvements to the support process based on customer feedback and experiences.
• Keep informed about product updates to provide relevant and accurate information to clients.

Requirements

• Fluency in Spanish and English.
• Strong communication skills.
• Experience in customer service or support roles.
• Ability to troubleshoot and resolve issues effectively.
• Familiarity with CRM systems.
• Team player with a positive attitude.
• Willingness to learn and adapt to new processes.

Benefits

• Competitive salary.
• Opportunity for career advancement.
• Supportive team environment.
• Flexible working hours.
• Comprehensive training and onboarding.