Spanish Speaking Support Specialist - Remote

Overview

Mercier Consultancy is excited to announce an opening for a Spanish Speaking Support Specialist at our Online Travel Agency. In this vital role, you will be the first point of contact for our Spanish-speaking clients, providing them with exceptional service and support for their travel inquiries and bookings.

In Short

• Provide high-quality support to Spanish-speaking clients via phone, email, and live chat.
• Assist customers with inquiries related to travel bookings, itineraries, and additional travel services.
• Effectively resolve client issues to ensure maximum satisfaction.
• Help clients navigate our online booking platform and offer assistance with any technical questions.
• Document and track customer interactions and feedback for continuous improvement of services.
• Collaborate with internal teams to escalate and resolve complex issues as required.
• Stay updated on travel industry trends and our offerings to provide relevant and accurate information to clients.

Requirements

• Fluency in Spanish is required.
• Strong communication skills, both verbal and written.
• Experience in customer service, preferably in the travel industry.
• Ability to handle multiple tasks and prioritize effectively.
• Familiarity with online booking systems is a plus.
• Problem-solving skills and a customer-oriented mindset.

Benefits

• Competitive salary and performance bonuses.
• Opportunities for professional development and growth.
• Flexible working hours.
• Supportive team environment.