Swedish Speaking Support Specialist - Remote

Overview

Mercier Consultancy is excited to invite applications for the position of Swedish Speaking Support Specialist in our Online Travel Agency. In this vital role, you will be the first point of contact for our Swedish-speaking clients, delivering exceptional support and assistance regarding their travel inquiries and bookings. Your main responsibilities will include addressing customer questions about travel options, resolving issues, and guiding clients through our online booking platform. If you are enthusiastic about travel and have a strong commitment to customer service, we encourage you to apply!

In Short

• Provide outstanding support to Swedish-speaking clients via phone, email, and chat.
• Assist customers with inquiries related to travel bookings, itineraries, and travel services.
• Effectively resolve client issues to ensure a high level of customer satisfaction.
• Guide clients through our online booking platform and assist with any technical questions.
• Document and track customer interactions and feedback for continuous improvement.
• Collaborate with internal teams to escalate and resolve complex issues as necessary.
• Stay informed about travel industry trends and company offerings to provide accurate information to clients.

Requirements

• Fluency in Swedish, both written and spoken.
• Strong communication skills and customer service orientation.
• Experience in customer support or a related field is preferred.
• Ability to work independently and as part of a team.
• Familiarity with online booking systems is a plus.
• Problem-solving skills and the ability to handle challenging situations.
• Interest in travel and the travel industry.

Benefits

• Competitive salary.
• Opportunity to work in a dynamic and growing company.
• Travel perks and discounts.
• Flexible working hours.
• Supportive team environment.
• Training and development opportunities.