Polish Speaking Support Specialist - Remote

Overview

Mercier Consultancy is thrilled to announce an opening for a Polish Speaking Support Specialist at our Online Travel Agency. In this essential role, you will provide exceptional support to our Polish-speaking customers, assisting them with travel-related inquiries and bookings with professionalism and care.

In Short

• Provide high-quality support to Polish-speaking customers via phone, email, and live chat.
• Assist clients with travel bookings, modifications to their itineraries, and inquiries about travel services.
• Efficiently resolve customer issues to ensure satisfaction and loyalty.
• Guide clients in using our online booking system and address any technical questions they may have.
• Document customer interactions and feedback to enhance service quality.
• Collaborate with internal teams to escalate and resolve advanced issues when necessary.
• Keep updated on travel trends and our services to offer accurate advice and assistance.

Requirements

• Fluency in Polish and English.
• Experience in customer service, preferably in the travel industry.
• Strong communication and interpersonal skills.
• Ability to work independently and in a team environment.
• Familiarity with online booking systems is a plus.
• Problem-solving skills and a customer-oriented mindset.

Benefits

• Competitive salary.
• Opportunities for professional development.
• Flexible working hours.
• Friendly and supportive team environment.
• Discounts on travel services.