Polish Speaking IT Support Specialist - Remote

Overview

Patrique Mercier Recruitment is excited to offer a unique opportunity for a Polish Speaking IT Support Specialist to work remotely from anywhere in Greece! Our agency specializes in connecting talented individuals with top employers who appreciate their language skills. In this role, you will be responsible for delivering exceptional technical support to Polish-speaking clients across various industries, including technology and e-commerce. Your expertise in troubleshooting and your commitment to providing outstanding customer service will be key to ensuring client satisfaction. If you are passionate about IT and enjoy helping others, we invite you to join our dynamic team!

In Short

• Provide high-quality technical support to Polish-speaking clients via phone, email, and chat.
• Diagnose and resolve hardware and software issues promptly and efficiently.
• Ensure a high level of customer satisfaction through excellent service delivery.
• Document all support interactions and solutions accurately in the ticketing system.
• Assisting clients with software installation, configurations, and updates.
• Collaborate with team members to escalate and resolve complex technical challenges.
• Offer training and resources to clients to enhance their understanding of products and services.

Requirements

• Fluency in Polish and English.
• Experience in IT support or a related field.
• Strong troubleshooting skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.

Benefits

• Work remotely from anywhere in Greece.
• Opportunity to work with a dynamic team.
• Professional development opportunities.
• Flexible working hours.