Portuguese Speaking IT Support Specialist - Remote

Overview

An overview paragraph about the job

In Short

• Provide exceptional technical support to Portuguese-speaking clients via phone, email, and live chat.
• Diagnose and effectively resolve hardware and software issues.
• Ensure a high level of customer satisfaction through prompt and professional service.
• Document all support interactions and resolutions in the ticketing system.
• Assist clients with software installations, updates, and configurations.
• Collaborate with team members to escalate and solve complex technical challenges.
• Educate clients on product features and best practices to enhance their user experience.

Requirements

• Fluency in Portuguese and English.
• Strong technical acumen and problem-solving skills.
• Excellent communication and interpersonal skills.
• Experience in IT support or a related field is preferred.
• Ability to work independently and as part of a team.

Benefits

• Work remotely from anywhere in Greece.
• Opportunity to work with leading companies.
• Supportive team environment.
• Professional development opportunities.