Portuguese Speaking IT Support Specialist - Remote

Overview

An excellent opportunity for a Portuguese Speaking IT Support Specialist to join a fully remote position from anywhere in Greece, providing high-quality technical support to clients.

In Short

• Provide expert technical support to Portuguese-speaking clients through phone, email, and chat.
• Efficiently diagnose and resolve hardware and software issues.
• Maintain a high level of customer satisfaction through excellent service delivery.
• Document all interactions and resolutions accurately in the support ticketing system.
• Assist clients with software installations, updates, and configurations.
• Collaborate with team members to escalate and resolve complex technical problems.
• Educate clients on product features and provide guidance on best practices.

Requirements

• Fluency in Portuguese.
• Experience in IT support or a related field.
• Strong troubleshooting skills.
• Excellent communication and customer service skills.
• Ability to work independently in a remote environment.

Benefits

• Work from anywhere in Greece.
• Opportunity to work with leading companies.
• Supportive team environment.
• Professional development opportunities.