Polish Speaking Support Specialist - Remote

Overview

Mercier Consultancy is excited to welcome applications for the position of Polish Speaking Support Specialist at our Online Travel Agency. In this critical role, you will act as a primary point of contact for our Polish-speaking clients, providing exceptional support and assistance regarding their travel inquiries and bookings. Your responsibilities will include addressing customer questions, resolving issues promptly, and guiding clients through our online platform. If you have a passion for travel and customer service, we would love to hear from you!

In Short

• Deliver outstanding support to Polish-speaking clients via phone, email, and live chat.
• Assist customers with inquiries related to travel bookings, itineraries, and other travel services.
• Effectively resolve client issues to ensure high levels of satisfaction.
• Guide clients in navigating our online booking platform and assist with any technical questions.
• Document and track customer interactions and feedback for continuous service improvement.
• Collaborate with internal teams to escalate and resolve complex issues as needed.
• Stay informed about travel industry trends and company offerings to provide accurate information to clients.

Requirements

• Fluency in Polish and English.
• Experience in customer service roles, preferably in the travel industry.
• Strong communication and interpersonal skills.
• Problem-solving skills and ability to handle difficult situations.
• Familiarity with online booking systems.
• Ability to work in a fast-paced environment.
• Attention to detail and strong organizational skills.

Benefits

• Competitive salary and performance bonuses.
• Opportunities for professional development and growth.
• Flexible working hours.
• Travel discounts and perks.
• Supportive and dynamic team environment.