Spanish Speaking Support Specialist - Remote

Overview

Mercier Consultancy invites applications for the role of Spanish Speaking Support Specialist at our dynamic Online Travel Agency. In this exciting position, you will serve as the primary support contact for our Spanish-speaking customers, helping them navigate their travel inquiries and bookings with ease and professionalism. Your main duties will involve addressing customer questions, resolving issues in a timely manner, and providing guidance on our online platform. If you have a passion for travel and a commitment to customer satisfaction, we would love to receive your application!

In Short

• Provide exceptional support to Spanish-speaking clients through phone, email, and live chat.
• Assist customers with travel bookings, itinerary changes, and other travel-related services.
• Identify and resolve client issues efficiently to maintain high levels of customer satisfaction.
• Assist clients in navigating our online booking system and address any technical queries.
• Maintain detailed records of customer interactions and feedback to improve services.
• Work with internal teams to escalate and resolve complex issues when necessary.
• Stay updated on industry trends and company offerings to provide relevant information to clients.

Requirements

• Fluency in Spanish and English.
• Previous experience in customer support or a related field.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment.
• Familiarity with online booking systems is a plus.
• Problem-solving skills and attention to detail.
• Passion for travel and helping others.

Benefits

• Competitive salary and performance bonuses.
• Flexible working hours.
• Travel discounts and perks.
• Opportunity for professional growth and development.
• Supportive and dynamic work environment.