Finnish Speaking Support Specialist - Remote

Overview

Mercier Consultancy is thrilled to announce an opening for a Finnish Speaking Support Specialist at our Online Travel Agency. In this key role, you will serve as the primary contact for our Finnish-speaking clients, offering them exceptional support and assistance with their travel inquiries and bookings. Your responsibilities will include answering customer questions about travel options, resolving any issues, and guiding clients through our online booking platform. If you are enthusiastic about travel and providing outstanding customer service, we would love to have you join our team!

In Short

• Provide exceptional support to Finnish-speaking clients via phone, email, and live chat.
• Assist customers with inquiries regarding travel bookings, itineraries, and associated services.
• Effectively resolve client issues to ensure high levels of customer satisfaction.
• Guide clients in navigating our online booking platform and assist with any technical questions.
• Document customer interactions and feedback for continual improvement.
• Collaborate with internal teams to escalate and resolve complex issues when necessary.
• Stay updated on travel industry trends and company offerings to provide accurate and helpful information.

Requirements

• Fluency in Finnish is required.
• Strong communication skills.
• Experience in customer service, preferably in the travel industry.
• Ability to handle multiple tasks and prioritize effectively.
• Familiarity with online booking systems is a plus.
• Problem-solving skills and a customer-oriented mindset.

Benefits

• Competitive salary.
• Opportunities for career advancement.
• A supportive and dynamic work environment.
• Employee discounts on travel services.
• Flexible working hours.