Finnish-Speaking Technical Support Specialist - Remote

Overview

Join Patrique Mercier Recruitment JP as a Finnish-Speaking Technical Support Specialist in the beautiful city of Athens, Greece! This role provides you with the unique opportunity to work with a leading tech company while enjoying the rich history and stunning scenery that Greece has to offer. You will be responsible for providing top-notch technical assistance to Finnish-speaking customers, ensuring they receive quick and effective solutions to their technical queries. Be part of a dynamic team where your technical expertise and customer service skills will shine!

In Short

• Deliver exceptional technical support to Finnish-speaking customers via phone, email, and chat.
• Diagnose and resolve technical issues accurately and promptly to enhance customer satisfaction.
• Keep up-to-date with the company’s products and services to provide precise and relevant assistance.
• Document customer interactions and track technical issues efficiently in the CRM system.
• Work collaboratively with team members to refine service delivery and overall customer experience.
• Participate in training sessions to expand your knowledge of products and stay informed on updates.
• Provide feedback and suggestions based on customer interactions to improve processes.

Requirements

• Fluency in Finnish and English.
• Strong technical troubleshooting skills.
• Excellent communication and interpersonal skills.
• Experience in customer service or technical support roles.
• Ability to work in a fast-paced environment.
• Familiarity with CRM systems is a plus.

Benefits

• Opportunity to work with a leading tech company.
• Dynamic and supportive team environment.
• Training and development opportunities.
• Flexible working hours.
• Attractive compensation package.