Danish Speaking Technical Support Specialist - Remote

Overview

An overview paragraph about the job

In Short

• Deliver high-quality technical assistance to Danish-speaking clients through various channels, including phone, email, and chat.
• Troubleshoot and resolve customer inquiries and technical issues effectively and efficiently.
• Maintain accurate documentation of customer interactions and technical problems in the CRM system.
• Collaborate with engineering and product teams to escalate and resolve complex technical challenges.
• Participate in ongoing training to enhance product knowledge and improve your support capabilities.
• Provide feedback to the team to improve processes and elevate customer satisfaction.
• Assist with onboarding and training new team members as needed.

Requirements

• Fluency in Danish and English.
• Experience in technical support or customer service.
• Strong problem-solving skills.
• Excellent communication skills.
• Ability to work in a team environment.
• Familiarity with CRM systems.
• Willingness to learn and adapt to new technologies.

Benefits

• Competitive salary.
• Opportunity for career growth.
• Dynamic and supportive work environment.
• Training and development opportunities.
• Work in a vibrant city with rich history.