Finnish Speaking Technical Support Specialist - Remote

Overview

Join Patrique Mercier Recruitment JP as a Finnish Speaking Technical Support Specialist and take your career to vibrant Athens, Greece! This opportunity invites you to work with a major technology company, providing excellent support to Finnish-speaking customers. In this role, you will handle technical inquiries, troubleshoot issues, and deliver exceptional customer service in a dynamic and supportive environment. Experience the rich history and culture of Athens while making a positive impact in the world of technology.

In Short

• Offer outstanding technical support to Finnish-speaking customers via phone, email, and chat.
• Diagnose and resolve technical issues related to the company’s products and services promptly.
• Collaborate with engineering teams to escalate and address complex technical challenges.
• Document customer interactions and technical solutions accurately in the CRM system.
• Engage in ongoing training to enhance product knowledge and improve customer support skills.
• Provide feedback to improve processes and contribute to higher customer satisfaction.
• Assist in the onboarding and training of new team members as needed.

Requirements

• Fluency in Finnish and English.
• Experience in technical support or customer service.
• Strong problem-solving skills.
• Ability to work in a team-oriented environment.
• Familiarity with CRM systems.
• Excellent communication skills.
• Willingness to learn and adapt.

Benefits

• Opportunity to work with a major technology company.
• Dynamic and supportive work environment.
• Training and development opportunities.
• Experience the culture of Athens.
• Potential for career growth.