Finnish Speaking Video Streaming Support Specialist - Remote

Overview

Patrique Mercier Recruitment JP is seeking a Finnish Speaking Video Streaming Support Specialist to join our team in Athens, Greece! Embrace the opportunity to work in a dynamic and innovative tech environment while enjoying one of Europe’s most captivating cities. In this role, you will offer dedicated support to Finnish-speaking customers using our video streaming services, ensuring an exceptional viewing experience.

In Short

• Provide exceptional support to Finnish-speaking customers through various channels including phone, email, and chat.
• Troubleshoot and resolve technical issues related to video streaming promptly and effectively.
• Guide customers on utilizing the platform and its features to enhance their experience.
• Maintain accurate records of customer interactions and issues within the CRM system.
• Work closely with technical teams to escalate and resolve complex inquiries.
• Participate in ongoing training sessions to stay current with product updates and improve support skills.
• Provide feedback to management to help enhance customer service processes and overall user experience.

Requirements

• Fluency in Finnish is required.
• Experience in customer support or a related field.
• Strong technical troubleshooting skills.
• Excellent communication skills.
• Ability to work in a fast-paced environment.
• Familiarity with CRM systems.
• Willingness to participate in training and development.

Benefits

• Opportunity to work in a dynamic tech environment.
• Experience living in Athens, Greece.
• Ongoing training and development opportunities.
• Supportive team culture.