German Speaking Video Streaming Support Specialist - Remote

Overview

Join Patrique Mercier Recruitment JP as a German Speaking Video Streaming Support Specialist in the picturesque city of Athens, Greece! This role presents a fantastic opportunity to work with a leading tech company while enjoying the rich cultural heritage and vibrant lifestyle of Athens. As a vital member of our support team, you will assist German-speaking customers in navigating video streaming services, ensuring they have an enjoyable and seamless experience.

In Short

• Assist German-speaking customers with inquiries regarding video streaming services via phone, email, and chat.
• Troubleshoot and resolve technical issues related to the streaming platform in a timely manner.
• Educate customers on how to effectively use the platform and maximize its features.
• Accurately document customer interactions and solutions in the CRM system.
• Collaborate with technical teams to escalate and solve complex customer inquiries.
• Engage in continuous training to keep up with product updates and enhance customer support skills.
• Provide feedback to improve overall customer experience and service processes.

Requirements

• Fluency in German (spoken and written) is essential.
• Experience in customer support or a related field.
• Strong communication and interpersonal skills.
• Ability to troubleshoot technical issues effectively.
• Familiarity with CRM systems is a plus.
• Willingness to learn and adapt to new technologies.

Benefits

• Opportunity to work with a leading tech company.
• Rich cultural experience in Athens, Greece.
• Continuous training and development opportunities.
• Supportive team environment.