Slovak Speaking Video Streaming Support Specialist - Remote

Overview

An exciting opportunity to make a difference by helping our Slovak-speaking customers enjoy their video streaming experience.

In Short

• Provide outstanding customer support to Slovak-speaking users via phone, email, and chat.
• Troubleshoot and resolve technical issues related to video streaming services effectively.
• Educate customers on how to navigate the platform and make the most of its features.
• Accurately document customer interactions and resolutions in the CRM system.
• Collaborate with technical teams to escalate and solve complex inquiries.
• Participate in ongoing training to stay updated on service changes and product features.
• Gather and communicate customer feedback to continually improve service quality.

Requirements

• Fluency in Slovak and English.
• Experience in customer support or a related field.
• Strong problem-solving skills.
• Excellent communication skills.
• Ability to work in a fast-paced environment.
• Familiarity with video streaming services is a plus.

Benefits

• Work in a forward-thinking tech company.
• Opportunity to immerse in the rich culture and history of Athens.
• Ongoing training and development opportunities.
• Collaborative and supportive team environment.