German Speaking Video Streaming Support Specialist - Remote

Overview

An overview paragraph about the job

In Short

• Provide exceptional support to German-speaking customers via phone, email, and chat regarding video streaming services.
• Troubleshoot and resolve technical issues with efficiency to enhance customer satisfaction.
• Educate customers on how to use the platform effectively and make the most of its features.
• Document customer interactions and resolutions accurately in the CRM system.
• Collaborate with technical teams to escalate complex inquiries and ensure timely resolution.
• Participate in ongoing training to stay updated on product features and improve support skills.
• Gather customer feedback to contribute to the continuous improvement of service quality.

Requirements

• Fluency in German is required.
• Experience in customer support or a related field.
• Strong communication skills.
• Ability to troubleshoot technical issues.
• Familiarity with CRM systems.
• Willingness to learn and adapt to new technologies.

Benefits

• Work from home flexibility.
• Opportunity to be part of a leading tech company.
• Continuous training and development.
• Supportive team environment.