Finnish Speaking Video Streaming Support - Remote

Overview

This exciting role involves providing outstanding support to our Finnish-speaking customers who utilize our video streaming services.

In Short

• Deliver excellent customer support to Finnish-speaking users regarding video streaming queries.
• Troubleshoot technical issues and provide timely resolutions to ensure seamless streaming experiences.
• Educate clients about the functionalities of the video streaming platform to enhance their user experience.
• Handle customer feedback and inquiries with professionalism and efficiency.
• Record and document customer interactions accurately within our support systems.
• Collaborate with technical teams for the escalation of complex issues when necessary.
• Engage in continuous learning to remain current with product updates and industry trends.

Requirements

• Fluency in Finnish is required.
• Strong customer service skills.
• Technical knowledge related to video streaming services.
• Ability to troubleshoot and resolve technical issues.
• Excellent communication skills.
• Experience in a customer support role is preferred.
• Willingness to learn and adapt to new technologies.

Benefits

• Work remotely from anywhere in Greece.
• Opportunity to work in a dynamic and evolving industry.
• Continuous training and development opportunities.
• Supportive team environment.