Spanish Speaking Support Specialist - Remote

Overview

Patrique Mercier Recruitment is thrilled to offer a remote position for a Spanish Speaking Remote Support Specialist. In this role, you will provide exceptional technical support and assistance to our Spanish-speaking clients, ensuring they receive the help they need with various IT-related issues from the comfort of your own home. If you are passionate about technology and enjoy aiding others, we invite you to join our team!

In Short

• Deliver outstanding remote support to Spanish-speaking customers via phone, email, and chat.
• Identify, troubleshoot, and resolve a wide range of technical issues accurately and in a timely manner.
• Maintain comprehensive documentation of customer interactions and support responses in our ticketing system.
• Assist users with software functionalities and provide effective troubleshooting guidance.
• Collaborate with technical teams to escalate issues that require more advanced solutions.
• Stay informed about current technology trends and product developments to enhance the support experience.

Requirements

• Fluency in Spanish and English.
• Experience in technical support or customer service.
• Strong problem-solving skills.
• Ability to communicate technical information clearly.
• Familiarity with ticketing systems.
• Passion for technology and helping others.

Benefits

• Work from home flexibility.
• Supportive team environment.
• Opportunities for professional development.
• Competitive salary.