Spanish Speaking Email Support Specialist - Remote

Overview

An overview paragraph about the job

In Short

• Respond to customer inquiries via email in Spanish, delivering accurate information about products and services.
• Assist with order management, account inquiries, and general customer support issues.
• Troubleshoot problems and provide effective solutions or escalate issues as necessary to ensure customer satisfaction.
• Maintain thorough documentation of all email interactions within the CRM system for tracking purposes.
• Collaborate with team members to ensure a seamless flow of information and enhance customer service quality.
• Identify recurring issues in customer inquiries and suggest process improvements to the management.
• Stay updated on product knowledge and company policies to provide reliable assistance to clients.

Requirements

• Strong communication skills in Spanish.
• Experience in customer service roles.
• Ability to troubleshoot and resolve customer issues effectively.
• Familiarity with CRM systems.
• Team player with collaboration skills.
• Detail-oriented with good documentation practices.
• Willingness to learn about products and company policies.

Benefits

• Opportunity to work in a dynamic team environment.
• Gain experience in customer support.
• Work with a diverse clientele.
• Possibility for professional growth within the company.