Finnish Speaking Remote Support Specialist

Overview

Patrique Mercier Recruitment FR is thrilled to present an opportunity for a Finnish Speaking Remote Support Specialist. This role is ideal for individuals who are passionate about delivering exceptional customer service and technical support to Finnish-speaking clients. As a remote support specialist, you will be instrumental in ensuring a smooth customer experience by addressing inquiries and technical challenges efficiently.

In Short

• Provide high-quality support to Finnish-speaking customers through remote communication channels such as phone, email, and chat.
• Diagnose and resolve a range of technical issues related to software and hardware products.
• Guide customers through troubleshooting steps and provide clear and effective solutions.
• Document all support interactions accurately in the support management system, maintaining comprehensive records.
• Collaborate with technical teams to escalate and effectively resolve complex issues.
• Follow up with clients to ensure their issues are fully resolved and to assess satisfaction with the support provided.
• Stay informed about product updates and industry trends to provide knowledgeable and effective support.

Requirements

• Fluency in Finnish, both written and spoken.
• Strong communication skills.
• Experience in customer service or technical support roles.
• Ability to troubleshoot and resolve technical issues.
• Familiarity with support management systems.
• Team player with a collaborative approach.
• Willingness to learn about new products and technologies.

Benefits

• Work remotely from anywhere.
• Competitive salary and benefits.
• Opportunity to work with a dynamic team.
• Continuous training and professional development.
• Flexible working hours.