Spanish Speaking Remote Support Specialist

Overview

An exciting opportunity for a Spanish Speaking Remote Support Specialist to provide technical support to Spanish-speaking clients from home.

In Short

• Deliver high-quality technical support to Spanish-speaking clients via phone, email, and chat.
• Diagnose and resolve hardware and software issues promptly and efficiently.
• Ensure a high level of customer satisfaction through effective communication and service delivery.
• Document all support interactions and resolutions in the ticketing system accurately.
• Assist clients with software installations, configurations, and usage guidance.
• Collaborate with team members to escalate and resolve complex technical problems.
• Provide training and support materials to enhance the user experience for clients.

Requirements

• Fluency in Spanish and English.
• Experience in technical support or customer service.
• Strong problem-solving skills.
• Excellent communication skills.
• Ability to work independently in a remote environment.

Benefits

• Work from the comfort of your home.
• Flexible working hours.
• Opportunity to work with a dynamic team.
• Professional development and training opportunities.