Portuguese Speaking Customer Service Representative - Remote

Overview

Patrique Mercier Recruitment PT is thrilled to present a unique opportunity for a Portuguese Speaking Customer Service Representative for the First European Tech Bank Company. This role is designed for individuals who are passionate about providing excellent customer service while being part of an innovative financial institution. You will have the opportunity to assist Portuguese-speaking clients with their banking inquiries, account management, and product information, ensuring their needs are met in a timely and professional manner. If you are eager to work in a fast-paced, technology-driven environment and contribute to a pioneering banking experience, we would love to hear from you!

In Short

• Provide exceptional customer support in Portuguese, responding to inquiries regarding banking products and services.
• Assist customers with account issues, transaction inquiries, and general banking questions efficiently and accurately.
• Document customer interactions and maintain detailed records in accordance with company protocols.
• Collaborate with other departments to resolve complex inquiries and ensure that customer concerns are addressed comprehensively.
• Stay informed about the company's services, updates, and technology to provide accurate information to customers.
• Engage proactively with customers to enhance their banking experience and ensure their satisfaction.
• Participate in ongoing training to enhance your skills and stay up-to-date with the latest fintech innovations.

Requirements

• Fluency in Portuguese and English.
• Strong communication and interpersonal skills.
• Experience in customer service, preferably in the banking or fintech sector.
• Ability to work in a fast-paced environment.
• Proficiency in using customer service software and tools.

Benefits

• Opportunity to work with an innovative financial institution.
• Professional development and training opportunities.
• Dynamic and collaborative work environment.
• Competitive salary and benefits package.