Croatian Speaking Remote Support Specialist

Overview

Patrique Mercier Recruitment is thrilled to offer a unique opportunity for a Croatian Speaking Remote Support Specialist! In this essential role, you will serve as the frontline support for our Croatian-speaking customers, providing them with effective technical assistance and ensuring their satisfaction from your remote workspace. If you have a passion for technology and enjoy problem-solving while helping clients, we encourage you to take the next step in your career with us!

In Short

• Deliver high-quality technical support to Croatian-speaking clients through phone, email, and chat platforms.
• Diagnose and resolve software and hardware issues efficiently and effectively.
• Accurately document all support interactions and resolutions within our case management system.
• Provide guidance to clients on product functionalities and best practices.
• Collaborate with team members to escalate complex issues and formulate effective solutions.
• Assist in the creation and updating of customer support resources and documentation.
• Continuously develop knowledge of product changes and updates to stay current.

Requirements

• Fluency in Croatian and English.
• Strong communication skills.
• Experience in technical support or customer service.
• Ability to troubleshoot technical issues.
• Familiarity with case management systems.
• Problem-solving skills.
• Team collaboration experience.

Benefits

• Work remotely from anywhere.
• Competitive salary and benefits.
• Opportunities for professional growth.
• Supportive team environment.
• Access to training and development resources.